Page 20 - 2019WestWinterSchools

Credits & Returns
• Have your invoice number ready and complete and accurate information available.
• Call in any requests for adjustments within 48 hours of your delivery.
• Carefully check in the delivery before the order has been split up or partially stocked.
• Any shortages must be reported within 2 (two) working days or we may not be able to give you credit.
• Report all items received in error as well as shortages.
• Drivers are required to check off with you all orders that are less than one pallet. Any shortages, damages, etc. must be noted at this time.
• All orders that are full or multiple pallets can be checked in after the driver has left.
Returns
• Pre-approval is required for all returns. Your driver may not accept returns without proper authorization. Complete the return form, matching the items to the authorization and give the form to the driver. UNFI drivers cannot accept returns without authorization. All returns are subject to UNFI verification for
credit to be final.
• Returns must be in clean, resalable condition. They must be in their original boxes without any markings. Returned items must be in original cartons/packages, free of price tags and in saleable condition
or NO credit can be issued.
• Contact us before discarding any goods.
• Have items to return readily available for the driver. Items not returned after 2 attempts will be charged back to your account.
• Authorized returns will be indicated on the invoice of your next order along with a return form. Complete the return form, matching the items to the authorization and give the form to the driver.
• Mis-ordered and returned items will be charged 10% ($3.00 minimum) to restock.
• Bulk items are particularly subject to insect contamination. Please inspect these products promptly and store them properly. We cannot issue credits for insect contamination when we are notified of the problem more than 7 (seven) days after delivery.
UNFI does not accept the return of the following:
• Mis-ordered refrigerated and frozen products. All sales are final.
• Broker/Manufacturer Turnover or Tabletop Show Orders
• Discontinued items
• Products that do not sell
• Retailer’s promotional or ad items
• SeasonalorHolidaymerchandise
• Appliances or Media products
• Consumer returns not authorized by the manufacturer
Miscellaneous Information:
• Restock fee: Mis-ordered and returned items may be charged a 10% ($3.00 minimum) restock fee. Orders returned to the UNFI warehouse as refused or undelivered may be subject to a higher fee.
• Will Call: Customers picking up at the UNFI warehouse must check orders on site. By signing the coversheet you acknowledge receipt of the items invoiced. Credits or returns will NOT be authorized once product has left the building.
• Product Code Dates: UNFI guarantees dated perishables will have a minimum expiration date of 7 days at time of delivery. We strive to provide a minimum of 30 days on all non-perishable products.
Prices subject to change without notice.
Order Checking & Credit
CLAIMS, CREDITS & RETURNS
Hours: 8 am to 4 pm, Monday - Friday Phone: (800) 679-2733
Fax: (866) 673-8481
Email: unficredit@unfi.com
20 Winter 2019 WEST UNFI Grab ‘n Go Catalog: Schools