Page 20 - 2019EastWinterRestaurants

UNFI, Eastern Region, operates distribution centers in: Chesterfield, NH; Dayville, CT; Greenwood, IN; York, PA; Atlanta, GA; Iowa City, IA; Sarasota, FL; Racine, WI; Hudson Valley, NY; Twin Cities, MN: Howell, NJ; and Richburg, SC.
Orders may be placed online, anytime
24/7, phoned or faxed during regular business hours. All orders must be placed using the UNFI product numbers. At the time you order, we will attempt to notify
you of any out-of-stock items and price changes, however prices are subject to change without notice. Please contact your customer care person for confirmation when ordering via fax. Note: Some products may not be available in all warehouses— please inquire as to which warehouse your product would ship from.
HOURS: Customer care is open from 8:00 a.m. to 5:00 p.m., Monday through Friday.
DELIVERIES: Our delivery routes and truck assignments are based on the most efficient routes to serve our customers. Contact your customer care person to determine the assigned order/delivery day(s). Currently effective a fuel surcharge will be added to each delivery.
TERMS: All accounts are C.O.D. unless previous arrangements have been made.
MINIMUMS: Minimum order size is $750. Minimum order frequency is once every 4 weeks. Seasonal accounts—please notify your customer care person of your annual schedule. Delinquent accounts are subject to a finance charge of 1.5% per month and loss of any discounts. A $350 minimum order is required for orders picked up at
the warehouse. Pickup times must be scheduled in advance. We are unable to make any changes to your order the day you pick it up. Payment is by check or money order only, no cash.
VOLUME DISCOUNTS: Volume discounts apply to most regularly priced items. Volume discounts are not applied to items already on sale, to Organic Baby items, deposits or fees. If your volume discount is more than a monthly special discount, the volume discount will apply. Your volume discount level is reviewed and assigned twice per year, based on your purchase history.
ALBERT’S: Produce from Albert’s is available to customers ordering from our Chesterfield, New Hampshire warehouse. Note: Albert’s policies and procedures differ
from those printed here. Other locations should contact the NJ Headquarters at 800-899-5944 x126.
GUARANTEE: We guarantee the quality of all our products. In the case of damaged or spoiled merchandise, please follow the Credit and Returns policy as outlined below.
CREDIT POLICY: All merchandise
claims MUST be reported to the claims department within 5 business days of receipt of merchandise. A credit memo will be issued upon approval by your Claims Representative and will be applied or attached to your next invoice. Please see “Credit Contact Options.”
CREDIT CATEGORY AND DEFINITION
5. Bulk items are subject to insect contamination. Please inspect all items promptly. We cannot issue credit for any claims reported more than 7 business days after delivery.
6. The following information must be supplied when requesting credit:
• Customer name and account number
• Invoice number, Item code and brief description
• Quantity - Please note which you
are requesting, eaches or case credit (partial case credit may be given for damaged items).
• Reason for credit
7. As part of our credit process, all claims are subject to research before being approved. Do not toss or destroy any product without pre-approval from the Credit department. Providing complete and accurate information helps us to properly research requests and issue credits in a timely manner.
RETURNING PRODUCT PROCESS
20 Winter 2019
* Not all products available in all warehouses.
EAST UNFI Grab ‘n Go Catalog: Restaurants
POLICIES & BUSINESS INFORMATION
Undelivered sales: Invoiced not received at time of delivery. Note: Shortages must be noted on the coversheet by the UNFI driver. Mis-picked Items: Received another product in place of product ordered. Item has correct selection sticker but different item is in box. Your claims representative will need the UPC code or a detailed description of the item received. Quality/Customer Returns: Item is un- sellable due to manufacturer’s defect.
1. All returns must be approved by the Credits Department prior to being returned and must be in original cartons/packages, free of price tags
and in saleable condition or NO credit will be issued. Authorized returns will
be picked up via the UNFI drive. UNFI drivers cannot accept returns without pre-authorization. All returns are subject to UNFI verification for credit to be considered final.
IE: No safety seal; moldy; etc. The quality reason and reason for a customer return are needed to receive credit. There are some vendors that do not allow UNFI to handle their quality issues; your claims representative will inform you if this is the case at the time of request.
2. All claims MUST have prior approval by the Claims Department before return of goods. Your UNFI Claims Representative may determine because of the condition of the product that the contents may
Expiration date or lot numbers from the product are required.
Damaged Product: Product damaged upon receipt. Please provide representative with type of damage.
be discarded; however, you may be requested to return the UPC code or lids.
Dated Product: Product short dated according to UNFI policy at time of delivery. Please have expiration ready when requesting credit.
3. Please leave the UNFI Pick Sticker on your returns.
4. UNFI will make three attempts to pick-up your returns, after the third attempt you will be debited back.
5. UNFI does not accept the return of the following:
• Discontinued items
• Products that do not sell
• Promotional or ad items
• Seasonal or Holiday merchandise
• Appliances or Media products
• Consumer returns not authorized by the manufacturer
• Freezer and Cooler items cannot be returned. To insure product quality and integrity for all our customers, we do not accept returns of frozen or refrigerated product.
REQUESTING CREDIT PROCESS:
1. Please check your order immediately upon delivery. All box, tote, and piece count discrepancies must be noted on the billing manifest. A signed billing manifest acknowledges receipt of items as verified by the driver.
2. All NON-PERISHABLE mis-order
credits must be in sellable condition and requested within 30 days from original delivery. This includes orders shipped via Ocean Freight.
3. All other credit requests for mis-picks, billed not received, damaged, short dated, etc. must be requested within 10 business days after delivery.
4. Request received beyond these dates will not be approved.