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UPS ONLY CUSTOMERS:
For claims that require product to be picked up:
• If UNFI has made an error, we will issue a UPS call tag.
• Customer ordering error – sellable product can only be returned at customer’s expense with approval from your claims representative as well as a 15% restocking fee.
6. Restocking fees will be assessed for mis-ordered product (see definition below)
7. All products must be returned in salable condition • No price labels on merchandise
• No damage from the removal of labels
• Must be returned in original case – unopened
• Full case items must have all pieces • No writing on cases
NOTE: Product that is not returned in salable condition will be debited back to the account and cannot be shipped back to your location
RESTOCK FEE: Mis-ordered and returned items will be charged a restocking fee up to 15%. Orders returned to the UNFI warehouse as refused or undelivered may be subject to a higher fee.
PRODUCT CODE DATES: UNFI guarantees that dated perishables will have a minimum expiration date of 7 days at the time of delivery. We strive to provide a minimum of 30 days on all non-perishable products.
WILL CALL: Customers picking up at the UNFI warehouse must check orders on site. By signing the Billing Manifest you acknowledge receipt of the items invoiced.
CREDIT CONTACT OPTIONS: Please have your customer & invoice number ready when calling.
CALLING IN A CREDIT: Product delivered from Atlanta, GA; Chesterfield, NH; Dayville, CT; Greenwood, IN; Iowa City, IA, and York, PA: Telephone #800-451-2525 and push “3” for claims. If all reps are on another call please leave your message in the voice mailbox. A claims representative will return your call.
FAXING IN A CREDIT: Product delivered from Atlanta, GA; Chesterfield, NH; Dayville, CT; Greenwood, IN; Iowa City, IA; and York, PA. Fax #603-256-8540. Forms are available. Please call the claims number.
E-MAILING IN A CREDIT: erclaims@unfi.com
C– Chesterfield, NH D– Dayville, CT
G– Greenwood, IN Y– York, PA
A– Atlanta, GA I– Iowa City, IA
S – Sarasota, FL
N – Racine, WI
H – Hudson Valley, NY B – Twin Cities, MN
J – Howell, NJ
U – Richburg, SC
WAREHOUSE CODES:
TO PLACE AN ORDER
800-877-2240 800-451-4520
Fax: 866-905-4539 Fax: 866-360-7234
ORDER ONLINE
Go to www.unfi.com and log into the Customer Portal.
DON’T HAVE A LOG IN? Just click the Request Login link to sign up!
CODES & ABBREVIATIONS
Abbreviations:
A/F.....Alcohol Free ASEPT.....Aseptic Pack
BTL ..... Bottled C/S.....Cut & Sifted
CAL ..... Calcium CAP ..... Capsule
DF.....Dairy Free DOM ..... Domestic
EFA.....Essential Fatty Acid FF.....Fat Free
FJS.....Fruit Sugar Sweetened FT.....Fair Trade
GCAP.....Gel Cap GF.....Gluten Free
GRN ..... Grain
GRN SWT ....Grain Sweetened
HTST.....High Temp Short Time IQF.....Individually Quick Frozen
LF.....Low Fat LGCF.....Large, Cage Free
LOZ ..... Lozenge LTN ..... Lotion
MP ..... Maple N/D.....Non Dairy
NATL ..... Natural NS.....No Salt O ..... Organic
OG.....Organic
PB.....Peanut Butter PET.....Plastic Packaging
RM.....Raw Milk RDCD ..... Reduced
R/F.....Rennet Free RF.....Reduced Fat RFRG ..... Refrigerated
RST ..... Roasted R/NS.....Roasted, No Salt
R/S.....Roasted & Salted RTD.....Ready to Drink RTE.....Ready to Eat SGR.....Sugar
SLC ..... Slice
SLT ..... Salted SO2.....Sulfur Dioxide SPF.....Sun Protect Factor
SPRK ..... Sparkling SWT.....Sweetened
TAB ..... Tablet TVP.....Textured Vegetable
Protein
UHT.....Ultra Heat Pasteurized
UNF.....Unfiltered UNST.....Unscented UNSCT.....Unscented
UNSULF ..... Unsulfured UNSWT.....Unsweetened
VCAP.....Veggie Cap VEG ..... Vegetarian VG ..... Vegetarian VGT.....Vegetarian
VIT.....Vitamin WAF.....Wafer
WB.....Whole Bean
WF.....Wheat Free WHL ..... Whole WHT ..... Wheat
YF.....Yeast Free
Info Column Codes:
GO1:100% Organic GO2:95% Organic GO3:70% Organic
K: Kosher
A:Artificial Ingredients C:Low Carb
D: Dairy-Free
F:Food Service G:Gluten Free
M:GMO Free L:Low Sodium
T:Fair Trade
V: Vegan W:Wheat Free
Y:Yeast Free S: Specialty
Sn:Specialty Natural
NEW CUSTOMER INQUIRY 888-963-7817 Internal ext. 32277 • ncinquiry@unfi.com • www.unfi.com
EAST UNFI Grab ‘n Go Catalog: Restaurants
* Not all products available in all warehouses.
Winter 2019 21